Nathan S. Gibson

Nathan S. Gibson is an independent worker compliance business partner who provides expertise and creative solutions to enhance workforce flexibility and maintain compliance with worker classification requirements. He helps mitigate the risks associated with the misclassification of self-employed consultants, freelancers and independent contractors.

How May I Help You?

How May I Help You? | Fast Company.  This is simply the best article on customer service I have read.   Lucy McCauley provides 15 short descriptions of how different companies provide outstanding customer service.   For example,  Mark Wallace ,  president and CEO of Texas Children’s Hospital in Houston, talked how to help children and…

The Right Way to Respond to Failure – Peter Bregman

The Right Way to Respond to Failure – Peter Bregman – Harvard Business Review.  This is an excellent blog post by Peter Bregman.  He tells the story of a friend’s daughter’s failure at a swimming meet and several adults’ responses.   Mr. Bregman identifies the key factor — empathy — that is so critical as…