8 Ways to Get a Difficult Conversation Back on Track

woman behind desk with two other people

  For a long time, I have believed that one difference between good and great people is their ability to have difficult conversations — conversations involving conflicts, delivering bad news, or other unpleasant conversations — and so I appreciate good advice on how to get difficult conversations back on track.  Monique Valcour, in the Harvard…

Six Simple Habits Of “Lucky” People

I'm feeling lucky

  From Fast Company, Stephanie Vozza talks about luck and how it may be possible to increase one’s luck through developing certain habits.  I’ve been fascinated with the concept of increasing your luck since I read Jason Zweig‘s article R U Lucky in 2003. Stephanie writes about six habits to improve hour luck; these are my favorites:…

Thanks in Advance – gets the best response

    From Fast Company, Stephanie Vozza shares fascinating information from a study on how to get the best response from your email.  Stephanie writes: GRATITUDE IS BEST An expression of gratitude resulted in a 36% increase in average response rate. “Thanks in advance” scored highest, with a 65.7% response rate. “Thanks” got 63%, and “thank you”…

A Storytelling Guide for Those Who Stink at Storytelling

today's training -- tell a story

  From Inc., Jessica Stillman offers a guide to telling a story to help those who are challenged with storytelling.  Storytelling is critical to so many interactions that it is great to have some guidance.  Jessica writes: The site recently presented storytelling guru David Crabb’s simple five-beat plan to turn any meandering series of events into a…

Research: Performing a Ritual Before a Stressful Task Improves Performance

saying grace at bbq ritual

  From Harvard Business Review, Alison Wood Brooks discusses her research on how performing a ritual before a stressful task improves performance.  Alison writes: In a series of experiments, I investigated this question with Juliana Schroeder, Jane Risen, Francesca Gino, Adam Galinsky, Michael Norton, and Maurice Schweitzer. We tested whether pre-performance rituals can improve performance by reducing…