The Martial Art of Difficult Conversations – Peter Bregman – Harvard Business Review. Peter Bregman provides another outstanding blog post in which he describes the importance of giving the other party to a difficult conversation the experience of being heard. This is reminiscent of one of Stephen Covey’s 7 Habits of Highly Effective People — seek…
How May I Help You?
posted by Nathan S. Gibson •
How May I Help You? | Fast Company. This is simply the best article on customer service I have read. Lucy McCauley provides 15 short descriptions of how different companies provide outstanding customer service. For example, Mark Wallace , president and CEO of Texas Children’s Hospital in Houston, talked how to help children and…
The Right Way to Respond to Failure – Peter Bregman
posted by Nathan S. Gibson •
The Right Way to Respond to Failure – Peter Bregman – Harvard Business Review. This is an excellent blog post by Peter Bregman. He tells the story of a friend’s daughter’s failure at a swimming meet and several adults’ responses. Mr. Bregman identifies the key factor — empathy — that is so critical as…